Last week I had several conversations with the Head of IT Research and Development at Ravensbourne;
Miles Metcalfe.
In general Miles gave me a very much "down to earth" view of the way things are, especially at Ravensbourne. One of the areas we covered was that of the college's new exterior. He pointed out that the college really has to look at these things as a business, and how the P.V. tiles really wouldn't represent a sound financial investment as the financial payoff wouldn't happen for a long time and the college would probably require another relocation before then. On top of that, Ravensbourne is not known for it's 'vision', epsecially when compared to somewhere like Goldsmiths who's ideals are represented in their appearance.
I also stated in another post that I feel Ravensbourne should be setting an example in it's environmental attitude. Miles also countered this with the college's
current stand on environmental issues which is...pretty much nothing! There is a carpark that is constantly over flowing, a tiny and insecure bicycle store and even the Student Union lacks environmental representation within the college.
This links onto an underlying truth that Miles pointed out which I found very interesting, which was that the students are technically the college's customers. The college is obligated to go with how the students feel, and I really don't feel that as a body the students or the Student Union do enough, or anything for that matter, on subjects such as the college's environmental stance.
We then moved onto the subject of Learning Environments and Community and the college's Moodle.
We agreed that as younger staff come through the ranks and embrace the technology with the experience they had of it as a student the quality of the content and the use of such online resources will become a lot better.
We discussed the process that Open University takes with the payment of it's tutors, which are primarily sessional. They are rewarded according to the feedback from their students; Did they post on the forums? Did they reply to their emails? But this then leads onto a tightly knit community and all members of that community are happy and eager to offer their help where they can, which embodies the idea of peer education, which is often found in college's, but cannot been seen to be promoted by the institution (I think in a physical sense) to a certain extent.
One of the issues with the current Moodle at Rave is that a lot of creative people see that the best way of learning is face to face conversations and discussions, learning from each other and this is why more traditional tutors find it hard to think that a website or some online "community" can be classed as learning.
The concept of a 'Ravensbourne Community' is a clouded one. There is more of a broader community built up of common interest groups. I asked Miles if he thought that the generation of technology is blurring the lines between different design genres and broadcasting, and whether this would consequently blend the lines between these interest groups.
Primarily, the answer was yes. My example was Final Cut and iMovie and how this allowed a lot of people to try their hand at broadcasting with out any training. Miles however commented that these people were not becoming broadcasters as such, they were becoming something else, some thing new, in the same way that when Dance music was created, it was different from what had come before it.
The conversation went onto talk about how these interest groups actually got a narrower point of view with access to the internet, as it was so much easier to find people just like you, that you were never forced to speak to people of other interests, and in a way this has made a lot of people far more narrow minded. I have plenty of experience of this in design forums.
We then went on to talk about the college's digital representation of the students, and where the line should be drawn between social and educational spaces and opinions.
Miles said that the difficult situation the college is in is that the internet as a new technology is feared by the public, and is consequently more heavily mediated and regulated. This means that if a student voices what they see to be fair and objective opinions, that in other contexts are damaging to other people, the college can be held responsible. So here there must be a line between academic and college based activities which can be hosted by the college and personal space and points of view that can be given to Blogger for example.
Miles had previously asked me "Why do you need elearning when it's all on the internet?". We went on to talk about how a college as an idea is a place where people agree to come together to learn, and people that are there to be taught have an agreement to sacrifice some of their independence to be taught by their tutors. This idea by itself and how this can be reflected in a digital space is an interesting one. Combined with the networks and connections you make at college or university, I feel as though there is nothing that says that you can't 'go to college' online.
Miles said that one of the biggest problems he's facing with the college's elearning is the fact that a lot of lecturers use the space as a repository. This makes it a lot harder for the person looking for their piece of information as there is so much to filter through. Over time this will settle down as the unused information can be filtered away and users can be educated on how the resource should really be used.
Personal Learning Environments is a big interest of Miles'. This includes users 'advertising' their interests, their knowledge, and what they want to learn about (and this was touched on in my interview with David Porter). We spoke about being able to rate information. Like iTunes or eBay, personal ratings and recommendations are very powerful. Being able to do this with in a V.L.E. would not only automatically sift through bad and pointless entries, but highlight the interests of common groupings and individuals.
But this simple contribution can allow each student to build up their online portfolio and digital representation to their future employers and this is especially useful in the creative industries. Not only that but you will be building up your communication skills (through blogs, comments and wiki entries) which are becoming more and more central to the design industry.
I also asked Miles about another idea that came up with David Porter which was that of giving every student a laptop, and doing away with most of the college's internal, non-task specific computer hardware which had happened at a design college in Canada. Miles replied that it is simply a matter of money, and as the U.S. and Canada have much more financial input from their students, they can do this much more easily. This will change in times with the planned fees change here in the U.K. and it is becoming more of a necessity to own a laptop. But it would be easier to tell new students that they need a laptop, and if they can't afford one, we will supply you with one. But then we went on to state that it wouldn't be the price of the hardware that would be an issue, but the price of the licenses for the appropriate software makes it an almost impossible idea.
In conclusion the one thing that this interview made me realise more so is that the college is operating as a business. As students, we are the customers and we should exercise that right more.
Also it made me think that education to both the lecturers and the students is essential. I know that a few of the online resources are new and are still really being tested, but awareness, promotion and education will be very important. The whole domain also needs to be branded to form a unity, which I mentioned to Miles would make a nice project!
On a broader scale, the idea of this personalised experience is very interesting. We can see sites like delicious and digg rating sites and stories, but rating information and knowledge, and maybe even rating people (in a professional sense) is a very strong abstract.
The discussion itself was also an eye opener. It's access to people like Miles that make college the experience it is, and as these people slowly become more and more 'digitally available' it will make the digital college idea much clearer and seem far more achievable.
I just want to add that it also came up in the interview, and in an email I received the other day, that I am promoting the idea of an entirely online Ravensbourne. I would like to make it clear that this is not the case, as I right now I think the technology should be used as an enhancement, not a replacement.